Customer Support

Thank you for visiting and shopping with SaveOnScales.com

We strive for fast & friendly support for any issues regarding all of the digital scales and other accessories we sell online here at SaveOnScales.com.

Shopping at SaveOnScales.com

Thank you for shopping with SaveOnScales.com. We appreciate your business and thank you for considering us for your digital scales needs. We are commited to providing the best customer service and support when it comes to purchasing digital scales and digital scales accessories.

To order, simple navigate to the specific product category that interests you, locate the digital scale and click on it for more detailed product information. From that individual product detail page, you can choose to add that item to your shopping cart. All product details and specifications are provided for each of the digital scales we carry. You are sure to find the specific scale for your needs at SaveOnScales.com.

If a product is out of stock, you will see a notification on that product page indicating such status.

OUR ADDRESS:
SaveOnScales.com
Attn: Customer Service
4397 W. Bethany Home Rd.
#1287
Glendale, AZ 85301

OUR PHONE:
(602)283-3695

OUR BUSINESS HOURS:
Monday – Friday, 10am to 4pm (Mountain Standard Time)
Note: We are in Arizona and do not observe Daylight Savings.

Why Buy From SaveOnScales.com

We’ve been in business a long time!
We have been serving customers for more than 10 years. Thousands of businesses and individuals purchase their digital scales from us. We are anAuthorized My Weigh Gold Seal Merchant and are commited to providing the best customer service and support when it comes to purchasing digital scales and digital scales accessories.

Get your products FAST!
We stock all inventory that we sell and have it ready to ship. We process and ship all orders the next business day after payment has been made and cleared. Most orders are shipped the same day. We use UPS and USPS to get your package to you FAST!

We offer the lowest price GUARANTEED!
We offer the lowest priced digital scales out there, GUARANTEED! If you find a lower priced digital scale on another website, just¬†send us an email through our contact form and we’ll beat the price, everytime!

We respect your privacy!
Whenever you submit your payment details and personal information online you want to be sure you’re protected. That’s why we use the highest level of secure data encryption available.¬† All digital scales and digital scale products are shipped in plain, brown cardboard boxes to ensure your privacy.

Easy Online Ordering!
We have improved our website to make your shopping experience as easy as possible. Simply add the item you want to your shopping cart and complete the simple checkout process. It’s that easy!

Authorized digital scales merchant!
We are an Authorized My Weigh Gold Seal Digital Scales Merchant as well as an Authorized Jennings/JScale and ProScale Digital Scales Merchant. You can rest assure that we will only sell you genuine digital scale products and that your manufacturers warranty will always be honored.

Accepted Payment Methods:
We accept Visa, Mastercard, American Express is accepted if paid through the Paypal service. No personal checks are accepted. Orders with us will appear on your billing statement as “SaveOnScales.com”. Your information is passed from the website order page securely to our servers via our https:// 128-bit encrypted connection.

If you are paying by Cashiers Checks or Money Orders, please submit your payment to us, along with your order confirmation # to the address shown below. Without the order confirmation #, we will not be able to properly process and ship your order. Be sure to include it with your payment.

OUR ADDRESS:
SaveOnScales.com
Attn: Customer Service
4397 W. Bethany Home Rd.
#1287
Glendale, AZ 85301

OUR PHONE:
(602)283-3695

Shipping & Handling

We ship FAST! Your item will be processed and out for shipment by the next business day after payment is made. Delivery times vary, depending on the selected shipping method selected during checkout. Normal deliveries go via FEDEX Ground, which takes anywhere from 1-6 business days to arrive. As well, we do offer overnight delivery services.

We ship Worldwide. For International deliveries, the proper customs forms will be filled out. We cannot alter the details in any way. We are not responsible for any sort of individual customs tax, duty or import fees.

Important information regarding international orders:
When shipping out of the country, out company has the right to review all international orders before shipping and have sole discretion on whether to ship package out or not. If we cannot complete the order for any reason, you will receive a refund.

Cancelling An Order

Please note that all paid orders are usually processed and shipped the next business day, if not sooner. If you have placed an order that you would like to cancel, you need to Contact Us immediately before it gets processed and shipped. Once an order has been shipped, there is nothing we can do to stop the delivery.

Returns & Exchanges

We do allow for a 30 day grace period allowing returns for the following 3 reasons. The 30 day period begins when you receive the scale.

* You receive the scale and decide it is not for you.
* Your scale arrives damaged from shipping.
* Your scale does not operate properly out of the box.

To return a scale for one of the above reasons Contact Us, then send it back within 30 days hours for an exchange/refund. Return shipping costs are non-refundable.

Scales returned because you decide it’s not the one for you must be in re-sell able condition in order to receive a full refund/credit.

The quality digital scales that we sell come with long, sometimes LIFETIME manufacturer warranties. Included with each digital scale are warranty cards and product instructions along with the user manuals. Please contact the manufacturer directly with any warranty issues or questions or go to their websites for more information. More information regarding the scale manufacturers can be found here.

Refunds will be processed within one business week of receiving product.

PLEASE NOTE! Returns and refunds can only be processed with a copy of your PROOF OF PURCHASE

Warranty Issues

The quality digital scales that we sell come with long, sometimes LIFETIME manufacturer warranties. Included with each digital scale are warranty cards and product instructions along with the user manuals. Please contact the manufacturer directly with any warranty issues or questions or go to their websites for more information. More information regarding the scale manufacturers warranty details can be found here.

* My Weigh Digital Scales – 30 Year / Lifetime Warranty
* Jennings Digital Scales – 20 Year Warranty
* ProScale Digital Scales – 5 Year Warranty

Tracking Your Package

After processing and shipping your package, you will receive an automatic delivery e-mail confirmation from FEDEX that will provide you with a tracking number and a scheduled delivery date for your package. That e-mail will come from FEDEX automated mail delivery system and not from SaveOnScales.com. Certain e-mail addresses at different ISP’s block those messages from getting to your inbox. If you do not receive an e-mail notification with your packages tracking status within 48 hours after placing your order, please contact us, so we can manually provide that information to you.