FAQ

Thank you for visiting and shopping with SaveOnScales.com

We strive for fast & friendly support for any issues regarding all of the digital scales and other accessories we sell online here at SaveOnScales.

How do I order something?
Simply navigate to the digital scales product page in which you are interested in, select the proper product options and add that item to your shopping cart. You can then click on the ‘Cart Review / Checkout’ link located on the top left of every webpage to get to the checkout portion of the shopping cart process. Enter the appropriate information, complete your shipping and payment selections and you will see an order confirmation # regarding your purchase. After that, you will receive an automatic confirmation as well from us regarding your order.

Important information regarding international orders:
When shipping out of the country, out company has the right to review all international orders before shipping and have sole discretion on whether to ship package out or not. If we cannot complete the order for any reason, you will receive a refund.

What type of payments do you accept?
We accept Visa, Mastercard, American Express through the Paypal service. No personal checks are accepted. Orders with us will appear on your billing statement as “SaveOnScales.com”. Your information is passed from the website order page securely to our servers via our https:// 128-bit encrypted connection.

How long until I receive my order?
We are not open over the weekends or holidays, so orders placed during those times will be processed and shipped out the following business day. The time it takes to receive your package will be based on the shipping method selected. Normal UPS Ground takes up to 8 business days to arrive.

What if I need to cancel my order?
Please note that all paid orders are usually processed and shipped the next business day, if not sooner. If you have placed an order that you would like to cancel, you need to contact us immediately before it gets processed and shipped. Once an order has been shipped, there is nothing we can do to stop the delivery.

How much does shipping & handling cost?
Shipping and handling is based on the size and weight of the item ordered as well as its destination. To see the shipping costs, add the item in question to your shopping cart, start the checkout process and you will be prompted with a drop down menu for you to select your preferred method of shipping. Choose your delivery choice and then hit the ‘recalculate’ button on the bottom left. You should then see your shipping charges in the total amount shown.

How do I check the tracking status of my package?
After processing and shipping your package, you will receive an automatic delivery e-mail confirmation from either FedEx or USPS that will provide you with a tracking number and a scheduled delivery date for your package. That e-mail will come from either the FedEx or USPS automated mail delivery system and not from SaveOnScales.com. Certain e-mail addresses at different ISP’s block those messages from getting to your inbox. If you do not receive an e-mail notification with your packages tracking status within 48 hours after placing your order, please contact us, so we can manually provide that information to you.

What is your return policy?
We do allow for a 30 day grace period allowing returns for the following 3 reasons. The 30 day period begins when you receive the scale.

*You receive the scale and decide it is not the one for you.
*Your scale arrives damaged from shipping.
*Your scale does not operate properly out of the box.

To return a scale for one of the above reasons Contact Us, then send it back within 30 days for an exchange/refund. Return shipping costs are non-refundable.

Scales returned because you decide it’s not the one for you must be in re-sellable condition in order to receive a full refund/credit.

After 30 days, no returns of any kind will be accepted. All inquires thereafter must be sent directly to the scale manufacturer. The quality digital scales that we sell come with long, sometimes LIFETIME manufacturer warranties. Included with each digital scale are warranty cards and product instructions along with the user manuals. Please contact the manufacturer directly with any warranty issues or questions or go to their websites for more information. More information regarding the scale manufacturers can be found at the top under manufacturer

How do I get a scale replaced under warranty?
The quality digital scales that we sell come with long, sometimes LIFETIME manufacturer warranties. Included with each digital scale are warranty cards and product instructions along with the user manuals. Please contact the manufacturer directly with any warranty issues or questions or go to their websites for more information.

My Weigh Digital Scales – 30 Year / Lifetime Warranty
Jennings Digital Scales – 20 Year Warranty
ProScale Digital Scales – 5 Year Warranty

What if I have another question? If you have any questions not answered here, please contact us at: sales@saveonscales.com

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